Terms of service

Welcome to Auren. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General

Auren reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of those changes.

2. Products & Orders

All products displayed are subject to availability.
We reserve the right to refuse or cancel any order at our discretion.
Product images are for representation purposes only. Slight variations in color or print may occur due to screen settings and printing processes.

3. Pricing & Payments

All prices are listed in INR (₹) unless stated otherwise.
Prices may change without prior notice.
Payments must be completed before order processing.

4. Custom & Printed Products

Most Auren products are custom-made or printed on demand. Once an order is placed, it may not be eligible for cancellation or modification after production begins.

5. Shipping

Delivery timelines are estimates and may vary depending on location and courier services.
Auren is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

6. Return & Refund Policy

Returns are accepted only for damaged or defective products.
An unboxing video is mandatory for all damage claims.
Damage claims must be raised within 7 days of delivery.
Approved refunds are processed within 2 working days.

7. Intellectual Property

All content on the website including logos, designs, graphics, product images, and branding belongs to Auren and may not be copied, reproduced, or used without permission.

8. User Responsibility

Customers are responsible for: