Shipping policy

At Auren, we aim to deliver your orders as quickly and safely as possible.

Order Processing

  • Orders are processed within 24 hours of confirmation.
  • Most orders are dispatched on the same day or the next working day.

Shipping Timeline

  • Delivery timelines may vary depending on the customer’s location and courier availability.
  • Estimated delivery time is generally:
    • Metro Cities: 2–5 working days
    • Other Locations: 3–7 working days

Tracking Information

Once your order is shipped, tracking details will be shared through SMS, email, or WhatsApp.

Delays

While we strive for fast delivery, delays may occur due to:

  • Weather conditions
  • Courier partner issues
  • High order volumes
  • Remote delivery locations

Auren is not responsible for delays caused by third-party courier services or unforeseen circumstances.

Incorrect Address

Customers are responsible for providing accurate shipping details. Auren will not be responsible for orders delayed or lost due to incorrect address or contact information.

Contact

For shipping-related support, customers can contact Auren through our official support channels.